Insurance Facts



Conditions of insurance for all deliveries
  

  ParcelX Ltd liability for loss or damage is limited to the lower of the cost of goods or £10 per kg up to 25kg (volumetric and actual weight, which ever is the highest) and 1.4m in length, with an excess of £50 providing the customer has signed a contract and payment for labels has been received before parcels are dispatched.

Extended cover can be purchased on request. Items with extended cover purchased will be sent through Night Freight and their terms and conditions will apply. 

It is essential that all parcels are suitably packaged before being offered for transportation. Parcels that are insufficiently packaged are not covered by insurance.

Damaged items must be signed for on receipt as damaged.

Items outside the current ParcelX Ltd Rate Schedule Cubing Guide and weight restrictions will not be covered by our insurance.

If we decide to send items that are outside our rate schedule cubing and weight restrictions, through Night Freight Ltd, their terms and conditions will apply.

Parcels over 1.4 m long are not covered by our insurance.

Third party collections and carriage forwards are not covered by our insurance.

.

Limitation of Liability

Below is a list of goods that are not covered under the standard company insurance but will be carried at the owners risk only. ParcelX Ltd and our sub contractor shall not be liable in any case whatsoever for indirect or consequential loss.

Antiques, bullion, cashiers cheques, ceramics, china, cigarettes, computers, currency, furs, glass, jewellery, laptops, liquids, liquor, livestock, mobile phones, money orders, paint, perishables, plasma screens, pottery, precious metals, precious stones, securities, stamps, secondhand items including secondhand vehicle parts, tobacco, travelers cheques, watches, wines & spirits, works of art.

Items over 1.4m in length.

Third party collections and carriage forwards.

In case of international consignments, in addition to the aforesaid items, the following items will not be covered.

Drugs & pharmaceuticals, firearms, foodstuff, human remains, lewd obscene pornographic materials, plants.

Items outside the current ParcelX Ltd rate schedule cubing guide and weight restrictions.

Style of packing

It is essential that all consignments are suitably packaged before being offered for transportation. Bicycles must be packaged in boxes to be covered for insurances purposes. Large awkward parcels are not covered by insurance and are carried at owners risk. Consignments that are insufficiently packaged are not covered by insurance.

Time limit for claims

ParcelX Ltd and our sub contractors will consider claims that are reported within the following time limits: Non delivery of whole consignment: please inform ParcelX Ltd on 01452 643043 of any claim verbally as soon as possible and follow up in writing within 7 days from the date of dispatch. Not doing so may invalidate the claim.
 
Damage /Shortage from consignment: please advise verbally on the delivery and follow claim in writing to ParcelX Ltd within 7 days from the sate of delivery. If goods are damaged or short from consignment, they must be signed for as such, not doing so may invalidate the claim.

Deliveries signed for as received in good condition will not be eligible for claims for damage.

Claims in Writing

The initial letter needs to include the original ParcelX Ltd label number,date of dispatch and whether the consignment was damaged or lost. Documentary proof of the cost value and sales value will be required.

Return of Damaged Goods

All damaged goods returned to you must be kept in a safe place, together with the packaging and made available for inspection by an appointed Assessor. If goods cannot be repaired and the full replacement cost is claimed, then we may request return of the damaged goods.The disposal of damaged goods will invalidate the claim.

Non payment of invoices by the specified date because of an insurance claim or dispute, may invalidate any subsequent claim.
[ Log In ]